My Oracle Support Banner

ERR_TRANS_ALREADY_OPEN Error when Invoking BRM Services (Doc ID 2503475.1)

Last updated on DECEMBER 02, 2020

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.21.0 and later
Information in this document applies to any platform.

Goal

On Oracle Communications Billing and Revenue Management (BRM) version 7.5.0.21.0 in Webservices Manager and JCA Adaptor, the user is observing the below error when invoking BRM related services.  Due to these continuous errors, the Application Integration Architecture (AIA) server is experiencing stuck/hogging threads at the same time and eventually AIA servers are going to warning state.

ERROR:

<JCABinding=> [default/SyncCustomerPartyListBRMCommsProvABCSImpl!2.0*soa_42f176ed-ceb4-44d2-a950-2da1cc9e69c9.BRMBILLService]:PCM_OP_BILL_GROUP_GET_PARENT Two-way operation PCM_OP_BILL_GROUP_GET_PARENT() failed>
Location=PCP ErrMsg=ERR_TRANS_ALREADY_OPEN ErrStr=ERR_TRANS_ALREADY_OPEN Field=UnknownField0 RecID=0.

at oracle.tip.adapter.brm.BRMUtil.getPCResourceExceptionInstance(Unknown Source)
at oracle.tip.adapter.brm.BRMTransaction.handleException(Unknown Source)
at oracle.tip.adapter.brm.BRMTransaction.startTransaction(Unknown Source)
at oracle.tip.adapter.brm.BRMOpcodeCaller.executeLT(Unknown Source)
at oracle.tip.adapter.brm.BRMOpcodeCaller.execOpcode(Unknown Source)
at oracle.tip.adapter.brm.BRMInteraction.callOpcode(Unknown Source)

How to resolve the above issue?

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.