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Unable to Start ECE when There Is an Account with a Missing Billinfo (Doc ID 2504137.1)

Last updated on JUNE 13, 2022

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 11.3.0.3.0 and later
Information in this document applies to any platform.

Symptoms

When restarting Elastic Charging Engine (ECE) and when ECE was loading the initial customers, there was the following out of the box (OOB) error:

ERROR
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ANALYSIS
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There were 10 accounts without billinfo due to some data errors in the database (DB) (these errors were generated after the last ECE was restarted) .

The following parameter was configured for customerUpdater : -DcontinueCustomerLoaderOnError=true
However, this parameter seems to be ignored in this particular case, and ECE never reached the usage processing state, it got stuck in loading Cross Reference state.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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