Agile PLM Agile Upgrade Tool (AUT) fails with Error: 'Unsupported Agile Source and destination combinations' When Attempting to Upgrade to 9.3.6.x (Doc ID 2504692.1)

Last updated on AUGUST 31, 2022

Applies to:

Symptoms

Agile PLM AUT fails on upgrade from 9.3.x (i.e. 9.3.1/9.3.2/9.3.3/9.3.4/9.3.5) to 9.3.6.x (i.e. 9.3.6.9) with Unsupport Agile source error below:

Error

all-91-upg:
[checkValidDest] ******** Current Schema Version : 9.3.xxx
[checkValidDest] ******** Current Admin Version : 9.3.xxx.0
[checkValidDest] ******** Selected Destination : 9.3.6.x
[checkValidDest] ******** Valid Destinations : null

BUILD FAILED
/xxx/xxx/xxx/xxx/xxx//AUT/config/aut.xml:156: Unsupported Agile Source and destination combinations:
 Pls refer product documentation OR contact Agile Support for more information about the supported release for your version....----------------

Steps

The issue can be reproduced at will with the following steps:

1. On Agile 9.3.x (i.e. 9.3.1) database instance, install AUT
   
2. Configure aut.properties to have below values:
   
3. Run aut.sh/aut.bat
   
4. Check AUT.log under %AUT_Home%\logs. See AUT is failing with error

Changes

Cause

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