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Contextual Area Different Behavior Across Browsers (Doc ID 2505064.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Retail Merchandising System - Version 16.0.1 and later
Information in this document applies to any platform.

Symptoms

Contextual Area has different behavior across browsers.
On RMS, on any screen where we have the contextual area, it is not possible to collapse or restore the panel where we have a contextual area at Internet Explorer 11.
The same operation is possible to be done at Firefox and Chrome.

The issue can be reproduced at will with the following steps:

Scenario 1 (in Firefox)

  1.  Login in RMS
  2. Go to Orders > Manage Order
  3.  Click on "show Contextual Area" button.
  4.  Contextual Area is showing (as expected)

Scenario 2 (Internet Explorer 11)

  1. Login in RMS
  2. Go to Orders > Manage Order
  3. Click on "show Contextual Area" button.
  4. Contextual Area is NOT showing.

Cause

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In this Document
Symptoms
Cause
Solution


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