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Till Reconciliation Is Updated With 0.00 Amount Instead Of Actual Reconcile Amount (Doc ID 2505132.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Retail Back Office - Version 14.1.2 and later
Information in this document applies to any platform.

Symptoms

Till reconciliation is updated with 0.00 amount instead of actual reconcile amount.

The issue can be reproduced with the following steps:

  1. Open till from BackOffice(BO) when Point of Services(POS) server is offline.
  2. Open same till from POS.
  3. Perform some sale transactions.
  4. Once server is up, close the till from POS.
  5. Reconcile till from BO. Here the amount is 0.00 instead of actual reconcile amount.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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