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Not Able To Enter/select Cancel Reason When Reverse Write Off Is Done From BILL UI. (Doc ID 2506229.1)

Last updated on OCTOBER 21, 2019

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.2.4.2 and later
Information in this document applies to any platform.

Goal

When cancelling a write-off via the adjustment UI, the user is prompted via a pop up to select a mandatory cancel reason code from a drop down.

When a user reverses a write-off on the Bill UI, the write-off adjustment is cancelled behind the scenes and defaults to a certain Write-Off Reversal cancel reason.
Here, on BILL UI, it is not asking to enter cancellation reason code.

On click of “Reverse Write-Off” button, it should open a POP-UP UI asking for cancellation reason.

Can an Enhancement Request (ER) has been opened to add the following:

On click of “Reverse Write-Off” button, it should open a POP-UP UI asking for cancellation reason.
 

Solution

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In this Document
Goal
Solution
References


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