My Oracle Support Banner

ReSA Does Not Display Item Description Defined in RMS For Non Merchandise Items (Doc ID 2507649.1)

Last updated on FEBRUARY 05, 2024

Applies to:

Oracle Retail Sales Audit - Version 16.0.1 to 16.0.2 [Release 16.0]
Oracle Retail Merchandising Foundation Cloud Service - Version 19.0 to 19.1 [Release 19.0 to 19.1]
Information in this document applies to any platform.

Symptoms

Retail Sales Audit (ReSA) does not display item description defined in Retail Merchandising System (RMS) for Non merchandise items . If Non Merchandise Item exists in RMS then description should be displayed. If not then generic description should be displayed.

Steps to Recreate:

  1. Create a non merchandise item in RMS (Sellable – Yes; Orderable – No ; Inventory – No and Merchandise – NO).
  2. Perform a sale for this item in Xstore and view the transaction in ReSA.
  3. Notice, ReSA does not display the description of this item as created in RMS  and instead shows it as "Non Merchandise item ".

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.