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Gateway Displays a Synchronization Status as Failed, But Job Details Display a Status of Completed (Doc ID 2507666.1)

Last updated on MARCH 30, 2021

Applies to:

Primavera Gateway - Version and later
Information in this document applies to any platform.


When attempting to run a P6 to P6 synchronization, the Gateway -> Monitoring tab displays that the job Failed.

After selecting the Failed text notice an error, the following error occurs.

There is an issue with the ERP Provider. Please verify the connection
The error is below: Exception:
Load/convert steps failed or timed out.


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