Convergence Unread Message Count Not Updating (Doc ID 2508960.1)

Last updated on OCTOBER 10, 2024

Applies to:

Symptoms

Convergence is not updating unread message counts on folders as new messages arrive.

There is no visual notification of new message arrival, if filters move messages to other folders.

Steps to reproduce:

1. In Convergence create a folder called "Testing", and a filter/rule to "move" messages with a Subject that contains "test" to the Testing folder.

2. Make your active view the "Inbox" folder.

3. Have someone (or from another mail client) send you a test message that will be caught by the server side sieve rule created above.

4. Wait to see if the unread count on the Testing folder updates or not, but it doesn't happen even after waiting for several hours until the folder is selected.

Changes

Cause

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