Problem Uploading .imp Files For Some Users (Doc ID 2509171.1)

Last updated on FEBRUARY 14, 2023

Applies to:

Symptoms

On : 1.6.1.21 version 1.1, Function processing

Error submitting report when using some standard functionalities on Oracle QM. An Internal Server Error (500 - Page Not Found) is thrown and the request seems to never reach the application (it stops on IIS). The issue happens when trying to submit a report using the standard Oracle QM functionality. For example, when trying to use the Import Data functionality (under Usage->Import/Export->Import Data), after selecting the file to upload, the error is launched as soon as we press “Upload”. This issue only happens on certain computers and executing the exact same test case with the same user and same file on different computers, it yields different results.

When analyzing IIS logs for two tests, used as an example, (one that works with no issues accessing, on the Web Server, through http://<localhos>/lodestar/ccs/Default.aspx and another, also on the Web Server, through http://localhost/lodestar/ccs/default.aspx that throws the error) we detect small differences between the log entries

ERROR
-----------------------
Internal Server Error (500 - Page Not Found)


1 - Working request IIS log:
2017-11-22 12:37:07 <IP1> POST /lodestar/Classic/DataTools/Upload.asp - 80 EDP\EX32986 <IP2> Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.1;+WOW64;+Trident/7.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+.NET4.0C;+.NET4.0E;+InfoPath.3) http://<IP>/lodestar/Classic/DataTools/UploadInput.asp 200 0 0 234

2- Error thrown request IIS log:
2017-11-22 12:31:19 <IP> POST /lodestar/Classic/DataTools/Upload.asp |469|800a1391|'Proxy1'_is_undefined 80 EDP\E348987 <IP2> Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.1;+WOW64;+Trident/7.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+.NET4.0C;+.NET4.0E;+InfoPath.3) http://<IP>/lodestar/Classic/DataTools/UploadInput.asp 500 0 0 15

Cause

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