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Policy Status in Policy Summary Section is not Updated When Process All Button is Clicked (Doc ID 2509567.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Insurance Policy Administration J2EE - Version 11.0.2.15 and later
Information in this document applies to any platform.

Symptoms

On : 11.0.2.17 version, Activity

ACTUAL BEHAVIOR
---------------
When processing an activity that updates the Policy Status by clicking the Process All button, the Policy Status in the Policy Summary Section is not updated.


EXPECTED BEHAVIOR
-----------------------
The Policy Status in the Policy Summary section should be updated when an activity that updates Policy Status is run.
Currently this is done when the activity is run using the green arrow. It is not done when the Process All button is clicked.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Configure an activity that updates PolicyStatus.
2. Add the activity to a policy.
3. Run the activity using the Process All button.
4. Observe that the Policy Status in the Policy Summary section is not updated.
5. Navigate to the Policy Screen.
6. Observe that the Policy Status has been updated on the Policy Screen.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
The system is showing inconsistent values depending on how the activity is processed.

Cause

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In this Document
Symptoms
Cause
Solution
References


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