Getting Error While Creating SA During New Connection Sometimes
(Doc ID 2509793.1)
Last updated on MARCH 16, 2021
Applies to:Oracle Utilities Customer Care and Billing - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
On :CCB 22.214.171.124.0 version, ENV - Environment
Getting Error while creating SA during New Connection sometimes
Some new connection cases are failing to create SA with following errors.
Call Sequence: ;CIPZCTJN;CIPZUXGN;CIPCSACR
Program Name: CIPCSACR
Text: CM_SCCH_PARM is missing from Feature Configuration P1
Description: The specified parameter is missing in the Feature Configuration. Please add corresponding option type in the Feature Configuration.
Field:Show EditorMessage : 90002, 14706
An error occurred while creating an SA. The error happened during transition from CR-SA
The issue can be reproduced at will with the following steps:
1. The case gets created in CC&B application via XAI service and the status transition happens through CASETRAN batch.
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