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Getting Error While Creating SA During New Connection Sometimes (Doc ID 2509793.1)

Last updated on OCTOBER 22, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On :CCB 2.4.0.1.0 version, ENV - Environment

Getting Error while creating SA during New Connection sometimes

Some new connection cases are failing to create SA with following errors.



ERROR
-----------------------
Error details:
(Server Message)
Category: 90002
Number: 14901
Call Sequence: ;CIPZCTJN;CIPZUXGN;CIPCSACR
Program Name: CIPCSACR
Text: CM_SCCH_PARM is missing from Feature Configuration P1
Description: The specified parameter is missing in the Feature Configuration. Please add corresponding option type in the Feature Configuration.
Table:
Field:Show EditorMessage : 90002, 14706
An error occurred while creating an SA. The error happened during transition from CR-SA




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. The case gets created in CC&B application via XAI service and the status transition happens through CASETRAN batch.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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