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Cannot Display Content in AutoVue Applet when Integrated With Unifier And Using FireFox Browser (Doc ID 2509919.1)

Last updated on MARCH 18, 2022

Applies to:

Oracle AutoVue 2D Professional - Version 21.0.1 and later
Information in this document applies to any platform.

Symptoms

The user is not able to view content through the embedded AutoVue Applet client within Unifier. AutoVue Applet opens but no content is rendered. The AutoVue version is 21.0.1 and the Unifier version is 18.8.5.1. The browser that is being used is FireFox. 

 

The java console log shows this error :
AvServiceServlet.doPost: Failed to handle servlet request
java.lang.NullPointerException

 

Expected behavior:

The content of the file that is being opened in AutoVue from Unifier should show up.

Steps to reproduce:

The issue can be reproduced at will with the following steps:
1. Log into Unifier
2. Select a file and try to open it in AutoVue
3. AutoVue Applet shows up but the content of the file is not displayed.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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