Integrating Oracle Utilities Customer Care and Billing (CCB) with Oracle Field Service Cloud (OFSC) (Doc ID 2510836.1)

Last updated on MAY 03, 2024

Applies to:

Purpose

This integration provides a unified solution for Field Work where utilities can use the capabilities of Oracle Customer Care and Billing and Oracle Field Service Cloud using the Oracle Integration Cloud.

Details provided here apply to:

• Oracle Utilities Customer Care and Billing Integration to Oracle Field Service Cloud - Version 24A and later
• Oracle Integration Cloud (OIC) - Version 24.02 and later
• Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 and later
• Oracle Field Service Cloud – 24A and later

Scope

Oracle Utilities Customer Care and Billing Integration to Oracle Field Service Cloud integration supports the following business processes:

• Activity Creation/Update from CCB to OFSC
• Activity Cancellation from CCB to OFSC
• Interim status updates from OFSC to CCB
• Appointment booking from CCB to OFSC
• Related pick up orders from OFSC to CCB
• Device verification from OFSC to CCB
• Service Point query from OFSC to CCB
• Activity Completion/Cancellation from OFSC to CCB

Details

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.