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Integrating Oracle Utilities Customer Care and Billing (CCB) with Oracle Field Service Cloud (OFSC) (Doc ID 2510836.1)

Last updated on MARCH 01, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version and later
Information in this document applies to any platform.


Updated August 31, 2021 for Release 21B

This integration provides a unified solution for Field Work where utilities can use the capabilities of Oracle Customer Care and Billing and Oracle Field Service Cloud using the Oracle Integration Cloud.

Details provided here apply to:


Oracle Utilities Customer Care and Billing Integration to Oracle Field Service Cloud integration supports the following business processes:


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