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Query Regarding Event Level Adjustments (Doc ID 2511580.1)

Last updated on FEBRUARY 24, 2021

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.19.0 and later
Information in this document applies to any platform.

Goal

Scenario:

1. Jan 1. One signs up for a $10 plan. CF(Cycle forward) charge = $10
2. Jan 1. Bill Now bill for $10
3. Jan 2. Payment collected
4. Jan 15. change plan to $20
  a. Pro-rated credit = -5
  b. Pro-rated debit = +10
5. Jan 15 - Bill Now bill for ($10 - $5) $5
6. Jan 20 -> CSR by mistake does credit adjustment of -5 on prorated credit line item (for 4.a). BRM allows the same (event level adjustment)
7. Jan 20 -> CSR by mistake does debit adjustment of $2 on first month charge (for 4.b). BRM allows the same (event level adjustment)

Question:

Is there a way to:
- Prevent credit adjustment, such that the overall credit for that event does not go below the original credit? E.g. -$5 in #4.a should never become -$6
- Prevent debit adjustment, such that the overall charge for that event does not go above the original charge? E.g. $10 in #4.b should never become $11

Solution

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In this Document
Goal
Solution
References


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