My Oracle Support Banner

Some Boosted Refinement Values Disappear After Refresh in 11.3 Endeca (Doc ID 2512083.1)

Last updated on FEBRUARY 18, 2020

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 11.3 and later
Information in this document applies to any platform.

Symptoms

On : 11.3 version, Customer Experience (Xmgr, Assembler, Workbench, Application Development)

ACTUAL BEHAVIOR
---------------
While selecting some refinement to boost values disappear after refresh.
When the user chooses some refinement values to boost and save and refresh the page, The values disappeared from the list. But the value is (selected refinement) is available in the JSON file.


EXPECTED BEHAVIOR
-----------------------
After selecting the refinements to boost the value should be available in the boost and buried editors.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in to the Experience Manager.
2. Navigate to the guided navigation landing page.
3. Drag and drop the refinements from the available refinements to boost section of the editors.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.