Service Alert Did Not Generate an Outage Alert For a New Real Momentary Outage
(Doc ID 2512448.1)
Last updated on DECEMBER 03, 2019
Applies to:Oracle Utilities Network Management System - Version 18.104.22.168.0 and later
Oracle Network Management for Utilities - DMS - Version 22.214.171.124.0 to 126.96.36.199.0 [Release 2.3]
Information in this document applies to any platform.
On : 188.8.131.52.0 version, Service Alert / GenPublisher
A Real Momentary Outage (RMO) was generated but did not create a service alert
The NMS system recorded several momentary outages, but Service Alert did not send out any notifications for them.
It is expected that Service Alert should have sent out a notification for any configured outages.
There were no warnings or errors in the ServiceAlert log.
The genpublisher log had a number of these errors:
02/07/19 11:14:05: 0x7f2f2c891700,ctp=0x26d1648,"PublishEngine::do_publish" PublishEngine::do_publish: unknown transform "MomentaryUnplannedOutageEmail.xsl"
02/07/19 11:14:05: 0x7f2f2c891700,ctp=0x26d1648,"PublishEngine::do_publish" **ERROR** PublishEngine::getMessageRequestHandler: call failed: outcome = 2
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