My Oracle Support Banner

Bill Due Is 0 While Item Is Having Due Amount (Doc ID 2512858.1)

Last updated on NOVEMBER 05, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Bill Due Amount is 0 for a customer on the 3rd month of billing, even if the Item amount due is 27.5 on that billing cycle.

 Below are some snippets from the ROBJ output for a better understanding:

 

Points to note:

CREATED_T and MOD_T both are set to JAN-17 even if they were updated on Apr-23. This is a discrepancy and is not practically possible.


EXPECTED BEHAVIOR
-----------------------
Bill due amount should match the Item due amount.


STEPS
-----------------------

1. Move Pvt to 01/23/2019
2. Create an account, purchase a plan
3. Move Pvt to 02/23/2019
4. Bill the account
5. Move Pvt to 03/23/2019
6. Bill the account
7. Move Pvt to 04/23/2019
8. Bill the account -> Issue is here--> bill due is 0, but item has correct due.

Note
------

Worth to mention that this issue was discovered on a Development Environment while using PVT (Pin Virtual Time) tool.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.