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No Search Option For MDM SP Characteristic On The CASE (Doc ID 2513799.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Utilities Customer to Meter Base - Version and later
Information in this document applies to any platform.


On : version, Meter Data Management (MDM)

No search option for MDM Service Point (SP) characteristic on the CASE

MDM SP and other MDM entities can be added to CASE/Other Customer Care and Billing (CCB) entities as characteristic but search option is disabled as search negation key is not defined for MDM FK references.

It is expected that MDM would be able to search in order to populate the field correctly instead of relying on navigating back and forth and remembering exact code.

The issue can be reproduced at will with the following steps:
Admin - F - Foreign Key and search for D1-SP to review and see that Search
Navigation Key is blank. This is causing the problem.

This is the C2M functionality that is affected:

1) Admin - C - Characteristic Type and search for D1-SP and review. See FK Reference is D1-SP reviewed above). On Characteristic Entities tab, add an entry for "Case" if it is not already there.
2) Admin - C - Case Type and search and select an existing Case Type such as INQUIRY. Go to Case Characteristics tab and add a row for D1-SP characteristic type.
3) Main - Customer Information - Case - Search and search existing case with Case ID 1763146806, see it uses Case Type INQUIRY
4) On the bottom of the screen, enter a Characteristic Type "Service Point ID Characteristic Type" which is the label for D1-SP. Notice in the field to the right of it, the search button is inactive and there is no way to search for the SP.




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