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Making Appointment Removes Existing Comments, Device's MC Details, Appointment Flag Is No (Doc ID 2514058.1)

Last updated on OCTOBER 11, 2022

Applies to:

Oracle Utilities Customer to Meter Base - Version 2.6.0.1.0 and later
Oracle Utilities Meter Data Management - Version 2.2.0.2.0 to 2.3.0.0.0 [Release 2.2 to 2.3]
Information in this document applies to any platform.

Symptoms

- Field related activity is created in SOM/C2M and sent to MWM with Comments and Measuring Component Info
- Appointment request is made from C2M, and when booking an appointment slot, the update to MWM causes the Comments and Measuring Component Info to be removed (not all MC Info, just High Low), and the Appointment Flag stays = 'N'

Changes

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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