My Oracle Support Banner

"Application Settings" And "View Service Status" Pages Supported By HTML5 Show Blank on Internet Explorer (Doc ID 2514993.1)

Last updated on SEPTEMBER 26, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 18.8 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.8 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
P6 Web "Application Settings" and "View Service Status" pages do not load / show blank in Internet Explorer 11.

When running the IE Developer Tool (F12) to trace loading P6 Web page, below error is captured.

DOM7011: The code on this page disabled back and forward caching. For more information, see: http://go.microsoft.com/fwlink/?LinkID=291337
adminpreferences
HTML1300: Navigation occurred.
administration
DOM7011: The code on this page disabled back and forward caching. For more information, see: http://go.microsoft.com/fwlink/?LinkID=291337
adminpreferences
SCRIPT16389: Unspecified error.
adminpreferences (1,1)
SCRIPT16389: Unspecified error.
adminpreferences (1,1)
SCRIPT16389: Unspecified error.
mru (1,1)
SCRIPT16389: Unspecified error.
mru (1,1)
SCRIPT16389: Unspecified error.
mru (1,1)
SCRIPT16389: Unspecified error.
mru (1,1)
SCRIPT16389: Unspecified error.
mru (1,1)
SCRIPT16389: Unspecified error.
mru (1,1)
SCRIPT16389: Unspecified error.
mru (1,1)
SCRIPT16389: Unspecified error.
mru (1,1)
HTML1502: Unexpected DOCTYPE. Only one DOCTYPE is allowed and it must occur before any elements.
adminpreferences (546,9)
HTML1513: Extra "<html>" tag found. Only one "<html>" tag should exist per document.
adminpreferences (548,1)
HTML1503: Unexpected start tag.
adminpreferences (549,1)
HTML1512: Unmatched end tag.
adminpreferences (558,1)
HTML1514: Extra "<body>" tag found. Only one "<body>" tag should exist per document.
adminpreferences (559,1)
SCRIPT1392: The file or directory is corrupted and unreadable.

require.js (5,927)
SCRIPT1392: The file or directory is corrupted and unreadable.

require.js (5,927)
SEC7115: :visited and :link styles can only differ by colour. Some styles were not applied to :visited.
adminpreferences

 
EXPECTED BEHAVIOR
-----------------------
P6 Web pages supported by HTML5 are loaded properly with application data.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in P6 Web
2. Navigate to "Application Settings" or "View Service Status". The web pages are loaded blank.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view "Application Settings" and "View Service Status".

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.