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Saving Rule From Rule Listing Page Cause Workbench To Hang (Doc ID 2515369.1)

Last updated on MARCH 16, 2021

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 11.3 and later
Information in this document applies to any platform.

Symptoms

Saving rule from rule listing page cause workbench to hang

When working within experience manager, the left hand panel will include folders, and sub-folders containing rules. Immediately to the right, in the main panel, is the list of rules that fall into the selected folder. One of the columns listed in the main panel is for Priority, which determines which rule will fire in order of Priority. When the end-user changes the value or priority on a rule and then saves their changes, a spinning wheel is presented. However, the spinning wheel icon never goes away and the users session appears to be hung.  


STEPS
-----------------------
1.Create multiple rules in a folder. 
2.Navigate through the pagination to the 4th or 5th page. 
3.Update the priority of the rule and click save. 
4.An infinite spinner is seen and WB hangs.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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