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Large Numbers of Vouchers Cause smsMaster and smsSmsAvd to Hang (Doc ID 2516592.1)

Last updated on OCTOBER 14, 2019

Applies to:

Oracle Communications Convergent Charging Controller - Version 6.0.0 to 12.0.2.0.0 [Release 6.0 to 12.0.0]
Oracle Communications Network Charging and Control - Version 6.0.0 to 12.0.2.0.0 [Release 6.0 to 12.0.0]
Information in this document applies to any platform.

Symptoms

On Oracle Communications Network Charging and Control (OCNCC or NCC) and Oracle Communications Convergent Charging Controller (OC3C or 3C) version 6.0.0, when deleting vouchers, the smsMaster and ccsSmsAvd processes hang for long periods of time.  When smsMaster hangs, the heartbeats between the smsMaster and the replication clients fail and the connections are dropping off.  During this time, no rows are replicated in any direction.

The time the processes are stuck for is proportional the number of voucher batches and vouchers there are provisioned on the platform.

Cause

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In this Document
Symptoms
Cause
Solution
References


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