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Agile ECO/MCO Notification Did Not Include User Comment When Adding A New Approver/Reviewer While Workflow Is In Submitted Status (Doc ID 2517020.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Agile Product Collaboration - Version 9.3.6.0 and later
Information in this document applies to any platform.

Goal

Agile ECO/MCO Notification did not include user comment when adding a new Approver/Reviewer, while Workflow is in submitted status.

The issue can be reproduced at will with the following steps:
1. Login to WebClient

2. Search for a Change Order in Submit Status

3. Add an Approver at Submitted Status --> Click on Add Reviewers button,
Enter Approvers, Project Mgr. (dc) , And Comments--> "Added Project Mgr. (dc)", Click on Add button This Comment ONLY Displays in the History Table does Not appear in the Notification: Change Orders -ECO Status Promotion, Approver

4. Click on Next Status button and Move the WF from Submitted --> CCB

You will be prompted to enter
Reviewers
Approvers: Project Mgr. (dc) has already been added from step 3
Acknowledgers:
Observers:
Scroll down to
--Notify---
To: Project Mgr. (dc), admin Administrator (admin)
Comment: Change to CCB Status

Click on Finish button

5. Add an Additional Reviewer at CCB Status --> Click on Add Reviewers Button --> Click on Add button
Approvers: Admin
Comments: Added Admin as Approver - Test

6. Click on Home Icon as admin, Click on Notification Tab ( We are looking at the Notifications for Admin, since Admin was added as an additonal Approver at CCB Status )

Notification: Change Orders -ECO Status Promotion, Approvers

From: admin Administrator (admin)
Subject: Your approval is required for ECO C00088
Received: 03/08/2019 09:53:18 AM PST
Regarding: C00088

Message:

ECO C00088 has been routed to you for your review and approval.
Description of Change:
Common BOM with specific Effectivity Dates by Site

Reason for Change:
Desing update and cost reduction.

Comments from admin Administrator (admin):
Added Admin as Approver - Test ---> This Comment was added during step 5

Access the following URL to see ECO of C00088: http://9366xxxxxx.xxxx.com:7001/Agile/PLMServlet?action=OpenEmailObject&isFromNotf=true&module=ChangeHandler&classid=6000&objid=6066392

7. Now log out and login as Project Mgr. (dc)

8. Click on Notification Tab

There is NO Notification With the COMMENT for the Project Mgr. (dc) that was added in Step 3 in Submitted Status.

Customer's QUESTION is WHY DOESN'T THE COMMENT ENTERED ON STEP 3 ( Adding the 1st Approver Project Mgr. (dc) that was added in Submitted Status. ) Like it Does when you add a new Approver in Step 5 ( Add an Additional Approver, Admin that is in CCB Status )?
 

Solution

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In this Document
Goal
Solution
References


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