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NMS Clients Cannot Email Log Files (via Ctrl+Shift+M) if Client is Locally Installed or Client is Running On an RDP Server (Doc ID 2517675.1)

Last updated on AUGUST 29, 2019

Applies to:

Oracle Utilities Network Management System - Version 2.3.0.2.0 to 2.4.0.0.0 [Release 2.3 to 2.4]
Oracle Network Management for Utilities - DMS - Version 2.3.0.2.0 to 2.4.0.0.0 [Release 2.3 to 2.4]
Information in this document applies to any platform.

Symptoms

On : 2.3.0.2.0 version, Web Workspace

Using Ctrl+Shift+M to send an NMS java client log only works if the client is launched from the main webpage.
It does not work if:

  1. the client was installed locally (using the Installer generated by the Configuration Assistant)
  2. the client is running on an RDP or Citrix server

Also, if the client is running on a Citrix or RDP server, hitting Ctrl+Shift+M or Ctrl+Shift+D, the java stack dump does not get written to the client log.

"Email Log File" should always work, regardless of how the environments are being run

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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