NMS Clients Cannot Email Log Files (via Ctrl+Shift+M) if Client is Locally Installed or Client is Running On an RDP Server
(Doc ID 2517675.1)
Last updated on AUGUST 29, 2019
Applies to:Oracle Utilities Network Management System - Version 188.8.131.52.0 to 184.108.40.206.0 [Release 2.3 to 2.4]
Oracle Network Management for Utilities - DMS - Version 220.127.116.11.0 to 18.104.22.168.0 [Release 2.3 to 2.4]
Information in this document applies to any platform.
On : 22.214.171.124.0 version, Web Workspace
Using Ctrl+Shift+M to send an NMS java client log only works if the client is launched from the main webpage.
It does not work if:
- the client was installed locally (using the Installer generated by the Configuration Assistant)
- the client is running on an RDP or Citrix server
Also, if the client is running on a Citrix or RDP server, hitting Ctrl+Shift+M or Ctrl+Shift+D, the java stack dump does not get written to the client log.
"Email Log File" should always work, regardless of how the environments are being run
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