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Unable to Add a Buddy in User Roster (Doc ID 2518014.1)

Last updated on SEPTEMBER 11, 2019

Applies to:

Oracle Communications Instant Messaging Server - Version 10.0.0 and later
Information in this document applies to any platform.


Unable to add a buddy in the user roster.

The 'Add Buddy' process not finishing with adding the records in the roster.

As an example, it fails with user <USERID>@xmpp-<host.domain.tld>. However, the 'Add Buddy' process works successfully with other users.

Sample extract from 'xmppd' log where the failure occurs:



 No configuration changes / upgrades were made to Instant Messaging server.


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