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The Appointment Time Slots Shown in CC&B is 1 hour off (Doc ID 2518209.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.2.0 and later
Oracle Process Integration Pack for Oracle Utilities Field Work - Version 12.2.0.0.0 and later
Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.3.0.2.0 version, Appointment Booking

The list of appointments received from Oracle Utilities Mobile Workforce Management (MWM) is off by one hour whenever daylight savings time
(DST) is observed.

The appointment time slots shown in Oracle Utilities Customer Care and Billing (CC&B) is 1 hour off and this will be confusing that it will booked at a certain hour (e.g. 9am),  but the configuration in MWM shows 10am is allowed for appointments.

Cause

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In this Document
Symptoms
Cause
Solution
References


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