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Manually Merging Two Events - One RCVD and One ONS, Resulting Merged Event is Showing is ENR (Doc ID 2518645.1)

Last updated on APRIL 14, 2021

Applies to:

Oracle Utilities Network Management System - Version 2.3.0.2.0 to 2.4.0.0.0 [Release 2.3 to 2.4]
Oracle Network Management for Utilities - DMS - Version 2.3.0.2.0 to 2.4.0.0.0 [Release 2.3 to 2.4]
Information in this document applies to any platform.

Symptoms

On : 2.3.0.2.0 version, NMS Infrastructure

While manually merging two events -  one RCVD and one ONS, the merged event status is showing as ENR

Expected that the status should be ONS for the event.


The issue can be reproduced at will with the following steps:
1.Created one PSO event on Transformer
2.Created one non groupable PSO event (Hazard) on Same Transformer.
3.Assigned both the events a mobile crew.  Now the status of the both the events is RCVD
4.Crew went onsite to one of the event.  Now status changes to ONS for one of the events
5.Tried to manually merge one RCVD and one ONS events

Status of the Merged event is showing as ENR instead of ONS.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 Fix Description
References


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