No Valid Product Can Be Found To Apply Tariff Error While Updating The Service (Doc ID 2518997.1)

Last updated on JANUARY 02, 2024

Applies to:

Symptoms

There is an error reported in the EM Gateway logs while updating services using UPDATE_SERVICES opcode in the Billing and Revenue Management (BRM) - Elastic Charging Engine (ECE) flow.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create an account using PCM_OP_CUST_COMMIT_CUSTOMER
2. Call PCM_OP_CUST_MODIFY_CUSTOMER to create a new service
3. Update bundle on purchased products & discounts using PCM_OP_SUBSCRIPTION_SET_BUNDLE
4. Create /group/sharing/discounts object for shared discounts on the created service using PCM_OP_SUBSCRIPTION_SHARING_GROUP_CREATE
5. Call PCM_OP_SUBSCRIPTION_SET_DISCOUNTINFO & PCM_OP_SUBSCRIPTION_SET_PRODINFO to reset cycle/purchase/usage dates
6. Update bundle on purchased products & discounts using PCM_OP_SUBSCRIPTION_SET_BUNDLE
7. Call PCM_OP_CUST_UPDATE_SERVICES to add a new alias

Cause

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