Component Of A Pack Count Qty And Total Count Qty Is Null After The Count Is Completed (Doc ID 2519971.1)

Last updated on DECEMBER 04, 2019

Applies to:

Symptoms

During the stock count process, the component of a pack item appears as uncounted after the count is completed as the count qty is null and the total counted qty is 0.

Steps to Recreate:

1. Create a unit stock count product group for item XXX (item_type = 25).
2. Generate stock count (stock count id: A1) includes two items: XXX (packed item) and YYY (component item).
3. Take snapshot, enter count as 5 for component item YYY (item_type = 0).
4. Click Complete button.
5. Reopen the completed child, see this:

6. Authorize item YYY as 50 and complete it. Packed item XXX remains 0 (uncounted).
7. Reopen the Completed stock count, click Authorize button, see the component item YYY with null count. Qty should be 5 as this was entered as counted qty during stock count.
8. Click Count Detail button, Pack item and Component Item Count Detail window shows up. Total Counted Qty: 0 Unit.  This should be 5 as well.

Cause

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