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Cannot Upload Attachment from Some Computers (Doc ID 2520153.1)

Last updated on JANUARY 16, 2020

Applies to:

Oracle Agile Product Collaboration - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

On : 9.3.6.0 version, Folders, Files & Attachments

When attempting to upload file attachment from some computers,
the following error occurs.

ERROR
-----------------------
Your Preferred File Manager is not accessible. Please contact the system administrator.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. On some computers, logon Web Client
2. Open any Item object and click Attachment tab
3. Click Add button, error occurs

Fiddler HTTP LOG
-----------------------
[Fiddler] DNS Lookup for "<HOSTNAME>" failed. System.Net.Sockets.SocketException. The requested name is valid, but no data of the requested type was found

Cause

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In this Document
Symptoms
Cause
Solution


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