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Error "Unable To Load Data" When A User That Was Previously Assigned As A Delegate Resource Manager Tries to Approve Timesheets in P6 Web (Doc ID 2520660.1)

Last updated on AUGUST 15, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.2.10.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to browse to Timesheet Approvals as a delegate Timesheet Approver, the following error occurs.

ERRORS

On screen:

"Unable to load data. An unknown error has occurred."

P6 Web Access log:

"Error: Time approval for user <main approver user id> not delegated to user <delegate user id>"

STEPS

The issue can be reproduced at will with the following steps:

  1. User X makes User Y a delegate to approve their Timesheets
  2. User Y opens up the Timesheet Approval page and selects "Resource Manager Delegate for X"
  3. User Y logs out
  4. User X revokes user Y as a delegate (by only unchecking the box 'Make this delegate active')
  5. User Y logs in and goes to Timesheet Approval
  6. Error displayed

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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