My Oracle Support Banner

Baseline indexing Fails for Alternate Linux User (Doc ID 2521354.1)

Last updated on FEBRUARY 18, 2020

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 11.3 and later
Information in this document applies to any platform.

Symptoms

On : 11.3 version, Indexing and Search (Data Ingest, CAS, MDEX, Forge, Dgidx)

When attempting to execute the baseline indexing as a alternate user, the following error occurs.

ERROR
-----------------------
SEVERE: 'LiveDgraphCluster': there was a problem with the zip file given. Please check the log for further details.An error occurred extracting the files from the zip


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run a baseline as alternative user.
2. An error is thrown when Publishing Workbench 'live' configuration to MDEX 'DgraphA1'

Changes

 Running the baseline indexing using alternate linux user.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.