C2M - Appointment Can Be Made On Activity In Error Status (duplicate Error)
(Doc ID 2522403.1)
Last updated on SEPTEMBER 30, 2022
Applies to:Oracle Utilities Customer to Meter Base - Version 18.104.22.168.0 and later
Oracle Utilities Meter Data Management - Version 22.214.171.124.0 to 126.96.36.199.0 [Release 2.2 to 2.3]
Oracle Utilities Service and Measurement Data Foundation - Version 188.8.131.52.0 to 184.108.40.206.0 [Release 2.2 to 2.3]
Information in this document applies to any platform.
Context: SOM can be configured to throw an Activity into the Validation Error status if it finds a duplicate Activity of a certain type and within a specified time threshold.
Issue: The Appointment Portal allows you to Request Slots and Book Appointment for an Activity that is in the Validation Error status due to it being determined to be a duplicate of another Activity
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document