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C2M - Appointment Can Be Made On Activity In Error Status (duplicate Error) (Doc ID 2522403.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Utilities Customer to Meter Base - Version 2.6.0.1.0 and later
Oracle Utilities Meter Data Management - Version 2.2.0.2.0 and later
Oracle Utilities Service and Measurement Data Foundation - Version 2.2.0.2.0 and later
Information in this document applies to any platform.

Symptoms

Context:  SOM can be configured to throw an Activity into the Validation Error status if it finds a duplicate Activity of a certain type and within a specified time threshold.

Issue:  The Appointment Portal allows you to Request Slots and Book Appointment for an Activity that is in the Validation Error status due to it being determined to be a duplicate of another Activity

Cause

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In this Document
Symptoms
Cause
Solution
References


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