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Issues with Changing a Group Account for a Policy (Doc ID 2522720.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Health Insurance Enterprise Policy Administration - Version 3.18.3.0.0 and later
Information in this document applies to any platform.

Symptoms

On :  3.18.3.0.2 version, Processing


ACTUAL BEHAVIOR  
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Three issues have been identified with changing a group account for a policy on release 3.18.3  

1) Contract Period end date on a policy changes when saving the change of group account but then is set back to what it originally was during validation.
2) A new collection setting record is created but the previous record end date is not closed off.  We have seen this work correctly in 2.17.3
3) When reverting a policy back to a previous version after an error has occurred on the policy, the TEC_IND_LAST_VERSION is not re-set to 'Y' and the policy cannot be found from the application screen.
 
Workaround:  Users will need to manually capture the end date of the policy collection setting when changing the group account (i.e. when a new collection setting is automatically created).

Expected Behavior:  When a new collection setting is automatically created after changing the group account, the previous record should have an end date loaded.  this will prevent a system error and mitigates the risk of the policy not being found should the user revert the policy to a previous version whilst there is still an error on the policy

ERROR
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GEN-TMVL-011: The "Policy Collection Setting" with start date "01/01/2019" overlaps in time with a "Policy Collection Setting" that has start date "01/10/2017"


Policies will not be able to be retrieved via the application should the users revert back whilst there is an error on the policy

Cause

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In this Document
Symptoms
Cause
Solution
References


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