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Customer Order Creation From External OMS Requires State In Address For Customer Information Details (Doc ID 2522870.1)

Last updated on JUNE 12, 2021

Applies to:

Oracle Retail Merchandising System - Version 16.0.1 and later
Information in this document applies to any platform.


When attempting to Create a customer order in RMS from an external Order Management System, without filling state the following error occurs.

Error: State and Country ID must both be populated or both must be null. Customer order no %CUSTOMER_ORDER_NO%, Fulfill order no %FULLFILL_ORDER_NO%.

Steps to Recreate:
1. Create a customer Order from an external OMS.
2. Do not pass customer details and state in address.
3. Notice that message fails in RIB.




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