My Oracle Support Banner

Unable to View the List of Policies that are Associated with the Client (Doc ID 2522923.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Insurance Policy Administration J2EE - Version 11.2.0.7 and later
Information in this document applies to any platform.

Symptoms

On : 11.2.0.7 version, General

ACTUAL BEHAVIOR
---------------
Unable to view the list of policies that are associated with the client


EXPECTED BEHAVIOR
-----------------------
Users should be able to view a list of policies that are associated with the client.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to the Policy.
2. Click on Roles.
3. Navigate to the Client Screen for policy holder.
4. Click on Roles on the left hand side

Nothing appears on this screen.

When you follow the same step in V9.6, the screen is populated with a list of policies that are associated with the same client. Screen prints in attached Word document.
In order to get past some previous client errors, admin had to add the ClientRoleScreen business rule using the same configuration found in the Base_Config prototype.



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.