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Account's Budget Plan Is Changed When SA Is Activated (Doc ID 2523078.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Symptoms

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing

SA - Service Agreement

 

On : 2.6.0.1.0 version, CI - Customer Information

Account's budget plan is changed when SA is activated

In CCB 2.6.0.1, the account's budget plan is updated to the customer class's default when an SA is activated. This behavior differs from the 2.4 version wherein the budget plan remains unchanged after SA activation.

Steps to replicated the issue:

1. Admin menu -- C - Customer Class -- Budget Plan -- Residential Budget Plan
2. Go to any account which the budget plan is "Residential Budget Plan" and change it to other budget plan option which ever it is and save it.
3. Create a NEW SA for the account and active it.
4. Go to account -- Budget plan changed to Residential Budget Plan

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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