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Unable To Import Electronic Journal At Central Office For The Item Inquiry Operation (Doc ID 2524347.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Retail Central Office - Version 13.4 and later
Information in this document applies to any platform.

Symptoms

Central Office (CO) application is unable to import EJournal for the Item Inquiry Operation performed at the Point of Service (POS). And, below Exception is observed in the CO logs.


Steps to reproduce:
1. Perform an Item Inquiry operation at POS
2. Notice that the Electronic Journal (EJ) from POS is failed to be imported at CO. And, the java.lang.NullPointerException is observed in the logs.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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