My Oracle Support Banner

Balance Are Not Getting Impacted Properly If The Customer Has Multiple Buckets (Doc ID 2525701.1)

Last updated on SEPTEMBER 05, 2019

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 11.3.0.7.0 and later
Information in this document applies to any platform.

Goal

If a customer has multiple buckets granted as credit balance by different purchased product, when the consumption of one bucket is completed and the customer is making more usage, the balance is impacted for the first balance bucket only and not moving to the next bucket.

The issue can be reproduced with the following steps:
1. Create multiple products to grant 1 ex: 1GB and grant 2 ex: 500MB same NCR (Non Currency Resources)
2. Create a discount to deduct the NCR from the Discount
3. Pass usage to consume more that 1.25 GB
4. Grant 1 must become 0 and grant 2 should become 0.25

Balance is deducted from only one bucket and going positive.

Question: What needs to be done if balance should deduct from respective buckets?
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.