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NCC Installation Issue On SLC Node (Doc ID 2526296.1)

Last updated on APRIL 08, 2019

Applies to:

Oracle Communications Network Charging and Control - Version 5.0.1 and later
Information in this document applies to any platform.

Symptoms

During the installation of Oracle Communications Network Charging and Control (OCNCC) 5.0.1 version, it is failing on npScp package with below error message:

(Debug) RemoteShell::waitForPrompt (line 157) : u'Timeout for /<DIR>'
Traceback (most recent call last):
 File "/<DIR>/package.py", line 1011, in _spawn
  self.command()
 File "/<DIR>/multiplex.py", line 1040, in
  icmd=lambda:fpkg.install(cfg.host)
 File "/<DIR>/package.py", line 681, in install
  if not self._install(host):
 File "/<DIR>/package.py", line 579, in _install
  output=p.runCommand(command,qa=self.installScript(host),timeout=self.timeout)[1]
 File "/<DIR>/ssh.py", line 224, in runCommand
  nextTimer=self.__runQA(action,timer,safe,re)
 File "/<DIR>/ssh.py", line 273, in __runQA
  [r,output]=self.waitForPrompt(prompts,timeout,safe,re)
 File "/<DIR>/ssh.py", line 158, in waitForPrompt
  raise error.TimeoutError(timeout,self.conn.lastcommand)
TimeoutError: Runtime Error: u'Timed out after 3600 sec(s) waiting for /<DIR>'
(Info) SSH::__del__ (line 415) : u'Closing SSH connection on <ROOT_USER>@<IP_ADDRESS>'


Steps to reproduce:
The issue can be reproduced at will with the following steps:
1. Install OCNCC 5.0.1 according to Installation Guide.
2. npScp package fails.

Due to this issue, NCC 5.0.1 installation cannot be finished

Cause

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In this Document
Symptoms
Cause
Solution
References


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