My Oracle Support Banner

Internet Explorer Crashes and Wipedit Freeze For Users (Doc ID 2527475.1)

Last updated on APRIL 08, 2019

Applies to:

Oracle Documaker - Version 12.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.4 version, Documaker Plugin

Wipedit freeze for users

Users reporting that WipEdit is freezing intermittently. Until the User clears the cache, deletes temp files and restart the machine, they are not able to work on WipEdit again.

ERROR
-----------------------
Problem signature:
  Problem Event Name: AppHangXProcB1
  Application Name: iexplore.exe
  Application Version: 11.0.9600.19236
  Application Timestamp: 5c254bd8
  Hang Signature: 9dd2
  Hang Type: 32




STEPS
-----------------------
The issue cannot be reproduced at will.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users must restart their system to continue working losing productivity.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.