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Claim Transactionout Request For Random Claims Throwing 500 - Internal Server Error (Doc ID 2528629.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Health Insurance Claims Adjudication - Version 3.18.3.0.0 and later
Information in this document applies to any platform.

Symptoms

Claim Transaction out request is working fine for majority of the claims. However, for few random finalized and pended claims, it is throwing HTTP 500 - Internal Server Error.

For example:

URI:
/api/claims/transactionout/180105IM0506/all

with parameter, finalizedonly=N & reversaloption=I, request is getting HTTP 500 - Internal Server Error. This claim is an existing claim in OHI production which is on OHI 2.16.

Application log did not capture much info.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.  Send Claims transaction Out request:
2.  HTTP Get Method to below URi:/api/claims/transactionout/180105IM0506/all
3.  With parameters,  finalizedonly=N&reversaloption=I
4.  Same for claim - 181026275200


Cause

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In this Document
Symptoms
Cause
Solution
References


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