My Oracle Support Banner

Unexpected Exception Occurs When Manager Override Is Cancelled Thru Esc Key With Finger Print Login (Doc ID 2529422.1)

Last updated on MAY 28, 2021

Applies to:

Oracle Retail Point-of-Service - Version 14.1 and later
Information in this document applies to any platform.


Oracle Retail Point of Service (ORPOS) register application throws the following error while cancelling a manager override using fingerprint login.

Steps to reproduce:
Finger print is turned on. The user 'Cashier' doesn't have permission to access pricing > discount, a manager override is expected when cashier tries
to give discount.

1. Log on as a Cashier
2. Initiate a transaction
3. Sell a few items.
4. Highlight the items and select pricing. Select discount.
5. System gives a prompt for manager,  select yes
6. At the prompt for the finger print, select ESC on the keyboard.
7. It returns to the sell item screen.
8. Select pricing again

An Unexpected Exception Occurred message is displayed. POS Client log has the below Exception.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.