Web Call Entry's Event History Including Service Outages for Other Customers
(Doc ID 2530069.1)
Last updated on MARCH 12, 2021
Applies to:Oracle Utilities Network Management System - Version 126.96.36.199.0 to 188.8.131.52.0 [Release 2.3 to 2.4]
Oracle Network Management for Utilities - DMS - Version 184.108.40.206.0 to 220.127.116.11.0 [Release 2.3 to 2.4]
Information in this document applies to any platform.
There is concern raised by Customer in web call entry that in the event history under web call entry is populating all the event on that particular device.
Only the current customer's events and any device-level or upstream events should be listed.
The issue can be reproduced at will on an OPAL demo model with the following steps:
1. In WCE, place a "Partial Out" for "Customer Name 1".
2. In WWS, confirm the service outage and then complete it.
3. In WCE, search for "Customer Name 2"
4. Press the Event History.
The Service outage for "Customer Name 1" is listed when it shouldn't be.
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