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Product Service Definition Page Does Not Display Product Service Definitions (Doc ID 2530095.1)

Last updated on AUGUST 02, 2019

Applies to:

Oracle Health Insurance Product Definition - Version 2.15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

The product service definition page does not return any product service definition, regardless of the product filter, service option and/or service selection.

No error messages are displayed in the UI.
The log file shows the following warnings:
2019-02-25 10:23:12,783 [ [ACTIVE] ExecuteThread: '11' for queue: 'weblogic.kernel.Default (self-tuning)' ] WARN com.oracle.healthinsurance.common.service.ui.query.DataCollectionBean - Tablebean not found for ViewDefProductServiceDefinition162_9822
2019-02-25 10:23:59,737 [ [ACTIVE] ExecuteThread: '17' for queue: 'weblogic.kernel.Default (self-tuning)' ] WARN com.oracle.healthinsurance.common.service.ui.query.DataCollectionBean - Tablebean not found for ViewDefProductServiceDefinition172_10590
2019-02-25 10:24:05,610 [ [ACTIVE] ExecuteThread: '33' for queue: 'weblogic.kernel.Default (self-tuning)' ] WARN com.oracle.healthinsurance.common.service.ui.query.DataCollectionBean - Tablebean not found for ViewDefProductServiceDefinition172_10590
2019-02-25 10:24:08,425 [ [ACTIVE] ExecuteThread: '21' for queue: 'weblogic.kernel.Default (self-tuning)' ] WARN com.oracle.healthinsurance.common.service.ui.query.DataCollectionBean - Tablebean not found for ViewDefProductServiceDefinition172_10590
2019-02-25 10:24:12,397 [ [ACTIVE] ExecuteThread: '28' for queue: 'weblogic.kernel.Default (self-tuning)' ] WARN com.oracle.healthinsurance.common.service.ui.query.DataCollectionBean - Tablebean not found for ViewDefProductServiceDefinition172_10590
2019-02-25 10:24:14,110 [ [ACTIVE] ExecuteThread: '33' for queue: 'weblogic.kernel.Default (self-tuning)' ] WARN com.oracle.healthinsurance.common.service.ui.query.DataCollectionBean - Tablebean not found for ViewDefProductServiceDefinition172_10590
2019-02-25 10:24:20,161 [ [ACTIVE] ExecuteThread: '26' for queue: 'weblogic.kernel.Default (self-tuning)' ] WARN com.oracle.healthinsurance.common.service.ui.query.DataCollectionBean - Tablebean not found for ViewDefProductServiceDefinition172_10590
 


The page should display the product service definitions relevant to the product filter, and choosen service option/service .


The issue can be reproduced at will with the following steps:
1 Make sure there are products with product service definitions available in the environment.
2 Open the product service definitions page
3 Use product filter All Products, Service option All Options, Service All services, Service Definitions Select All
4 Click the search button on the detail page (product service definitions).
5 No data is shown: No rows found or no search performed since entering the page

Cause

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In this Document
Symptoms
Cause
Solution
References


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