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Incorrect Promotional Price Displayed in SIM When Item Is Setup For a Promotion for a Customer Segment (Doc ID 2530319.1)

Last updated on NOVEMBER 01, 2021

Applies to:

Oracle Retail Store Inventory Management - Version 16.0 and later
Information in this document applies to any platform.


In Retail Store Inventory Management (RSIM), item price displayed is the promotional price that is setup in RPM for a customer segment. The promotion doesn't affect all the public, only a little percentage, however SIM returns the promotion price instead of the retail price or a common promotional price.

Steps to Recreate:

1. Pick an item with a retail price without promotion
2. Create a promotion in Retail Price Management (RPM) with a segment for one type of customer segment
3. Let the price flow to SIM and lookup the item


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