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Overdue Process: Not Able To Navigate To Case Portal (Doc ID 2530322.1)

Last updated on JULY 16, 2019

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Financial Services Revenue Management and Billing (ORMB) v2.6.0.1.0 against FW v4.3.0.4, Overdue Process: Not able to navigate to Case Portal.

In case of overdue process request, CM_ODEVTCRCS algorithm is responsible for creating case Id related to overdue Process event.
Currently, system is able to create case Id in database but giving below error while navigating to this case portal

ERROR
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The server has encountered a problem.Your request cannot be processed. Please try again.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Main Menu > Person > Case
Note: the error message in UI is consistently occurring while searching a case Id even though record found message is displayed at the corner of window.
2, This issue of creating Case Id and navigating to the Case Portal page is applicable only for overdue process.
Currently we are not able to navigate to the Case Id created through overdue process.
Overdue Process -> Log TAB -> Case ID Hyperlink
Case -> Case Id Search Results

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot work with Overdue process.

Cause

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In this Document
Symptoms
Cause
Solution
References


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