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Google Chrome Version 45 and Above: When Trying To View Drawing Files In AutoVue: Viewer Is Not Installed (Doc ID 2533569.1)

Last updated on APRIL 22, 2019

Applies to:

Primavera Unifier - Version 9.7 and later
Primavera Unifier Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On Unifier : Any Version

When using Google Chrome version 45 and above to view drawing view by way of AutoVue the following is returned:

Expected Result

The file should be opened for viewing.

Actual Result

The following is returned to the viewing window:

View level drawing
Autodesk Design Review is not installed. Contact your Company

Unifier also returns an Alert that reads:

Supported version of DWF viewer is not installed. Contact your Company Administrator.

Business Impact

Because of this users are unable to view the drawing files.

Cause

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In this Document
Symptoms
Cause
Solution
References


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