What Could Cause Outages That Have Groupable Trouble Codes to not Group?
(Doc ID 2534699.1)
Last updated on FEBRUARY 13, 2024
Applies to:
Oracle Utilities Network Management System - Version 1.11.0.4 and laterOracle Network Management for Utilities - DMS - Version 2.3.0.2.0 to 2.3.0.2.0 [Release 2.3]
Information in this document applies to any platform.
Symptoms
Issue is that several events with a typical "No Lights" outage trouble codes should have grouped and to a common fuse. This did not occur.
When reviewing the INCIDENTS for the calls, it was noticed that most of these were logged as non-groupable.
When you see a call that is not grouping you can check the INCIDENTS table for that event and evaluate the groupable flag
value 0 is nongroupable
value 1 is groupable
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |