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What Could Cause Outages That Have Groupable Trouble Codes to not Group? (Doc ID 2534699.1)

Last updated on OCTOBER 11, 2019

Applies to:

Oracle Utilities Network Management System - Version 1.11.0.4 and later
Oracle Network Management for Utilities - DMS - Version 2.3.0.2.0 to 2.3.0.2.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

Issue is that several events with a typical "No Lights" outage trouble codes should have grouped and to a common fuse.  This did not occur.

When reviewing the INCIDENTS for the calls, it was noticed that most of these were logged as non-groupable.

When you see a call that is not grouping you can check the INCIDENTS table for that event and evaluate the groupable flag
value 0 is nongroupable
value 1 is groupable

Cause

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In this Document
Symptoms
Cause
Solution
References


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