What Could Cause Outages That Have Groupable Trouble Codes to not Group?
(Doc ID 2534699.1)
Last updated on OCTOBER 11, 2019
Applies to:Oracle Utilities Network Management System - Version 220.127.116.11 and later
Oracle Network Management for Utilities - DMS - Version 18.104.22.168.0 to 22.214.171.124.0 [Release 2.3]
Information in this document applies to any platform.
Issue is that several events with a typical "No Lights" outage trouble codes should have grouped and to a common fuse. This did not occur.
When reviewing the INCIDENTS for the calls, it was noticed that most of these were logged as non-groupable.
When you see a call that is not grouping you can check the INCIDENTS table for that event and evaluate the groupable flag
value 0 is nongroupable
value 1 is groupable
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